Privacy policy concerning the recording of phone calls

Introduction

It is important for us that you know what information we obtain about you and are certain that we will ensure the proper and legal processing of your data.

This privacy notice provides information regarding how Viking Assistance A/S collects and uses personal data when recording phone calls, if you would like to read about our personal data processing in general please read our general privacy policy here.

Who is the data controller

Viking Assistance A/S is responsible for processing data that can be linked to you as an individual.

Recording of phone calls

We record phone calls when customers call us to request our assistance and services and hereby process personal data.

Purpose and legal basis for processing

We process your personal data based on article 6(1)(f) in the General Data Protection Regulation about legitimate interest. Our purpose with and legitimate interest in recording phone calls is that it is necessary for us to be able to play back certain recordings to check up on the information that is provided during the phone call in order for us to carry out our services, which includes assisting the Danish Emergency Management with their duties. In addition, recordings are also used in continuous training of employees and securing continuous improvement of the quality and safety of the services that Viking Assistance A/S provides.

Data collected

Ordinary personal data such as name, address, contact details and other personal data information provided during the phone call.

Where is data obtained?

When you are a customer directly with Viking Assistance A/S or a customer of one of our Viking Assistance A/S partners, your personal data is obtained mainly from you, but also from our partners, third parties and public emergency parties.

Are you obliged to disclose personal information?

You provide personal data to us of your own free will, and you are not required to provide personal data unless it is necessary for Viking to be able to perform the assistance that has been requested.

How is data stored and deleted?

We store the recordings of phone calls for three months, unless we have specific reasons to store the recordings for a longer period of time, such as a dispute or claims relating to the phone call and our services.

What rights does the data subject have and which country’s laws apply?

You have the right to request access, correction or deletion of incomplete or incorrect personal data, if this is not contrary to Danish law. If you believe the information about you is incorrect, you can request limited processing in the period it takes to examine the information. Additionally, you have the right to object to our processing and the right to data portability.

You can read more about what your rights concern here: www.datatilsynet.dk

Questions or requests for access to information registered about you, or regarding your other rights, can be directed to our contact person below.

To exercise your rights, please send an e-mail to our contact person. We will request you confirm your identity or provide additional information before we allow you to exercise your rights regarding us. This is to ensure that we provide only you with access to your personal data – and not someone who is pretending to be you.

We will respond to your enquiry to us as soon as possible and no later than 30 days.

If you believe that our processing of your personal data violates regulations, you can also file a complaint with the Data Protection Authority here.

How is data secured?

Data is stored on secure servers that meet the standard requirements for IT security. Access to personal data is regulated and limited to our employees and partners who require it. Those who have access have signed a confidentiality declaration.

When communicating with us via our website, all communications are based on SSL. Secure Sockets Layer (SSL) are cryptographic protocols that make sure all communication through the website is secure. The information you possibly leave behind will be stored on secure servers behind a firewall that upholds our security requirements.

Contact information

Viking Assistance A/S

Address: Valseholmen 5

Bus. reg. no.: 36392665

Data controller’s e-mail: viking@vikingdk.com

Data controller’s telephone number: +45 80 600 600

Do you want to be deleted from our database? Download our deletion request form here.